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FREQUENTLY ASKED QUESTIONS



Q:
How do I re-heat my tortillas?
A:

Heat a frying pan (no oil!) to very hot.  Once hot, heat your tortilla on each side until it is soft and floppy, about 10 seconds each side.  Alternately heat your tortillas in a hot sandwich press for about 5 seconds. Wrap your tortillas in foil or a thick cloth to stay warm and soften further.

If you are re-heating lots of tortillas at once, place your tortillas in piles of 2 to 4 on the frying pan or sandwich press, instead of individually. This will speed up the process! Remember to wrap the pile in foil or a thick cloth once heated, and then in a tortilla basket or casserole dish to keep them warm as you heat up the rest.

Q:
How can I store my tortillas?
A:

Store your tortillas in a cool dark place; a cupboard or refrigerator works perfectly. Once opened, store airtight in the fridge for one to two weeks, or freezer for up to a month. A tight-fitting tupperware or a plastic bag is best to keep the tortillas airtight.

Q:
How long do the tortillas last?
A:

Our tortillas come with several weeks shelf life. Each packet will be marked with a best before date. Our tortillas do not contain any preservatives, so once opened please eat them within two weeks.

Q:
Can I freeze my tortillas?
A:

Yes, our tortillas maintain their quality very well after freezing.  Freeze them for up to one month making sure they are stored airtight, and use them immediately after defrosting.

Q:
What are the ingredients and nutritional panel of your tortillas?
A:

Corn and sea salt.  Yep, that’s it! 

Nutrient Qty per 100g
Energy 864kJ
Protein 4.9g
 - Gluten Nil Detected
Fat, total 2.6g
 - Saturated 0.4g
 - Trans 0.0g
 - Monounsaturated 0.7g
 - Polyunsaturated 1.5g
Cholesterol 0mg
Carbohydrate, total 38g
 - Sugars 0.8g
Dietary Fibre 4.8g
Sodium 212mg
Q:
What are the ingredients of your totopos?
A:

Corn, canola oil (non-GMO) & sea salt.

Nutrient Qty per 100g
Energy 2090kJ
Protein 7.3g
 - Gluten nil detected
Fat, total 27g
 - Saturated 2.4g
 - Trans 0.0g
 - Mono 16.9g
 - Polyunsaturated 7.7g
Carbohydrate total 53.9g
 - Sugars 0.7g
Dietary Fibre 6.6g
Sodium 462mg
Q:
Are your tortillas and tortilla chips gluten free?
A:

Yes. All our products are gluten free and are produced in a 100% gluten free facility. Our tortillas and totopos are certified gluten free by Coeliac Australia.

Q:
Are your tortillas and tortilla chips free of major food allergens?
A:

Yes, our production kitchen is 100% free from major allergen ingredients such as gluten, nuts, soy, seafood, dairy and eggs.

Q:
Are your tortillas and tortilla chips vegan?
A:

Yes! La Tortilleria tortillas and tortilla chips contain no enzymes or mysterious non-vegan additives. Our corn tortillas and our totopos are both certified by the Vegan Society and carry the vegan logo.

Q:
Are your tortillas and totopos free of GMO (genetically modified organisms)?
A:

Yes. At this point in time, La Tortilleria corn tortillas are the only certified non-GMO corn tortillas in Australia. Both our tortillas and totopos carry the Cert-ID Non-GMO certification logo. Luckily genetically modified maize is not commercially grown in Australia yet, unlike in the USA and Mexico where chances of contamination with GM corn is high.

Q:
Are your tortillas made from white corn or yellow corn?
A:

White corn!  White corn is the most common type of corn used for traditional tortilla making, that’s what we use.  Our tortillas may appear more yellow than other white corn tortillas you’ve seen; this is because we do not add any preservatives that often act as ‘bleaches’ to make tortillas appear whiter than they naturally would be.

Q:
Do your tortillas or totopos (tortilla chips) contain trans fat or hydrogenated oil?
A:

No, definitively not!  Our products are 100% trans fat free.

Q:
Do you sell tortilla flour (masa harina)?
A:

We don’t use or sell masa harina. We make our tortillas out of real corn wholegrains, which we cook, soak and stone grind ourselves. In traditional tortilla making as used by the Aztecs and Mayans, there is no dry flour involved anywhere in the process. Masa harina was invented in the 1950s as a means to simplify and industrialise the tortilla making process. The dough is dehydrated and processed into a flour, ready to be constituted back into dough by simply adding water, much like an ‘instant tortilla powder’. The difference between the two methods is very similar to making coffee from fresh whole beans, versus the instant coffee you buy in a jar. We make our tortillas fresh and from scratch using whole corn kernels.

Q:
Are corn tortillas suitable for a Low FODMAP diet?
A:

In October 2014 Monash University gave corn tortillas an overall rating of Green, meaning they are suitable for a low FODMAP diet.  See http://fodmapmonash.blogspot.com.au/2014/10/newly-tested-food-for-fodmap-content_19.html.  

Q:
How much does postage cost?
A:

Postage costs only $12 for orders up to $100, and free for orders over $100. This is for anywhere in Australia, however some rural and remote areas may incur an additional postage fee (we will contact you directly if this is the case).

Q:
Can you send products to anywhere in Australia?
A:

Yes, we ship Australia-wide!  We do not ship to addresses outside Australia.

Q:
How long will it take for my order to arrive?
A:

Estimated delivery times are as followed:

Melbourne: 3 business days
Sydney & Adelaide: 3-4 business days
Brisbane & Canberra: 4 business days
Perth: 7 business days
Rural NSW and rural Victoria: 4-6 business days
Other rural: 6+ business days

These times are estimates only and may vary.  If you need your products by a certain date, please contact us directly and we can provide a more accurate estimate for your address.

Q:
What happens if no one is home to receive my order when it is delivered?
A:

If no one is home the courier driver may leave a card with instructions on how to book a re-delivery or to collect your goods from the depot.  Please respond to this card with 48 hours to avoid re-delivery fee.  If you have provided ‘Authority to Leave’ at the checkout, then your goods will be left at your property.

Q:
Can I track my order online?
A:

Yes, once your order is confirmed you’ll receive a tracking number via email and a link to a site where you can track your parcel.  Any questions regarding delivery can be directed to the courier listed on your confirmation email.

Q:
I’d like to come buy some tortillas and Mexican grocery items, when can I do that?
A:

We’re open for tortillas and grocery item sales at the following times:

· Tuesday: 4pm until 9pm

· Wednesday & Thursday: 2pm until 9pm

· Friday, Saturday & Sunday: 11am until 9:30pm

· Closed Monday

Q:
Do you offer take away?
A:

Yes! Come past or phone us during opening hours on 9376 55 77 to place order.  For delicious home delivery, you can find us on Uber Eats too, ubereats.com/melbourne/

Q:
Are you BYO alcohol?
A:

We are not BYO, however we do have a fully stocked bar offering beer, wine, cocktails, tequila and mescal.

Q:
Do you have vegetarian and vegan options?
A:

Yes.  We have a good selection of vegetarian and vegan options. We have the option of vegan cheese for all our quesadillas and other items as well.

Q:
Is it true that all your food is gluten free?
A:

Our food menu is always 100% gluten free. To prevent cross contamination, we don’t allow any food containing gluten into our kitchen areas. Our drinks menu does have a few items with gluten, so speak with your waiter when selecting your drink.

Q:
Do you cater for customers with allergies?
A:

If you have a food allergy, please let us know beforehand in the comments section when making a booking.  Whilst we cannot completely guarantee no cross contamination, our chefs will take care to prepare separate food for you.  Always remember to also tell your waiter about your allergy when you order.

All our food is gluten free so no need to tell us about that!

Q:
Can I book for a large group?
A:

The maximum group we can take on one table is 12 people. If you’re happy to split over different tables we can accommodate a maximum of 18 people. To book for more than 10 people, please email your request to [email protected]

Q:
Can I bring a cake?
A:

La Tortilleria has an entirely gluten free kitchen. In order to protect our gluten intolerant customers, we need to be very strict about controlling what comes into the kitchen. Due to the risk of cross contamination we don’t allow outside cakes to be brought in. We do however have an excellent birthday flan you can pre-order – see below for details.

Q:
We’re celebrating and would like to order your birthday flan. How do we do this?
A:

We sell our famous flan in two sizes: Large for $60 (12 slices), and Small for $30 (6 slices). Choose your flavour: Vanilla, Orange, Cinnamon, Chocolate or Coffee. Flans must be pre-ordered at least 3 days prior by emailing [email protected] or phoning us on 03 9376 55 77.

Q:
What’s on the set menu? Can it be adjusted for my dietary requirement?
A:

The set menu contains the chef's selection of 6 savoury items plus salsas and tortilla chips.  The items vary from day to day and your waiter can explain to you what's on it that day.  Vegetarian, vegan and gluten free are easily catered for.  If you have any other dietary requirements in your group, please inform us in the comments section when you make your booking. 

Q:
Is the set menu required if I have a table of over 6 people but some are children?
A:

No.  The set menu is required for groups of 6 or more adults.  Children are not included in the count.

Q:
What’s Tuesday Tacos about?
A:

On Tuesdays we have a special taco menu with 3 different types of tacos available: 3 for $12, as well as $5 Tecate beer.  The tacos change from week to week and there is always one vegetarian/vegan option.  We also offer guacamole, chilaquiles, flautas, desserts, hot drinks and full bar service on Tuesdays.  For the full food menu, please come Wednesday to Sunday.  Menus can be viewed on the Eatery page.

Q:
Can I request an outside table?
A:

Outside tables are very popular in warmer weather. Book online and mention in the comments section you prefer an outside table and we’ll do the best we can, first in first served.  Note that smoking is only allowed on the lower garden area, not balconies, due to health department regulations.

Q:
Can I bring a dog?
A:

Yes of course! We love canine customers. The best option is to book a table online and write in the comments section that you need an outside or balcony table for your dog.

Q:
Do you sell Gift Vouchers?
A:

Yes, La Tortilleria gift vouchers make excellent presents for birthdays, anniversaries, thank-yous and other special occasions.  Gift vouchers can be purchased for any amount and can be used for meals, Mexican grocery products, or any tortilla products at the Eatery in Kensington (they are not valid for online sales).  They are valid for 12 months from date of purchase and can be purchased in store or over the phone.

Q:
What Mexican grocery items do you sell?
A:

We stock the main staples to make authentic Mexican food; achiote, tomatillos, chipotles, beans, dried chilies, Mexican hot chocolate, salsas, tortilla presses, tortillas, tortilla chips and more.  If you need something specific feel free to call ahead on 03 9376 55 77 to check it’s in stock.

Q:
Do you sell tortilla presses?
A:

Yes! We sell tortilla presses at our Eatery at 72 Stubbs St Kensington. 

Q:
Do you do Mexican catering?
A:

No, but drop us an email and we’ll give you a list of some great Mexican caterers .

Q:
Which states and cities do you supply wholesale to?
A:

La Tortilleria products are available for wholesale everywhere in Australia, either through our network of quality distributors, or if you’re outside a distributor area we can supply to you direct.

Q:
Do you supply Foodservice and Retail markets?
A:

Yes.  We have a retail product range suitable for grocery stores, and a foodservice product range suitable for restaurants, cafes, caterers, food trucks, bars etc.

Q:
When do you deliver?
A:

We deliver every business day to many areas, please contact us directly to find out exactly when we will be in your area.

Q:
In what format do your foodservice tortillas come in?
A:

We sell our tortillas by the kilogram, just like in Mexico.  Each packet contains 1kg of tortillas.  The number of tortillas per kilogram varies depending on which size of tortilla you get.  We sell tortillas in sizes ranging from a diameter of 8cm to 29cm.  A carton of tortillas contains 10 x 1kg packets, with half cartons available for smaller businesses.  For non-Victorian customers buying through our distributors, please consult them directly for carton configurations.

Q:
What is the shelf life of your products?
A:

Tortillas are made with 8 weeks and Totopos are made with12 weeks.  
You would receive them with 1 to 3 weeks less than that, allowing for storage and transit.

Q:
Will the tortillas freeze and maintain quality?
A:

Yes, our tortillas maintain their quality very well after freezing.  Freeze them for up to one month making sure they are stored airtight, and use them immediately after defrosting.

Q:
What is your minimum order for wholesale?
A:

We have a minimum order of $80 for wholesale. For non-Victorian customers buying through our distributors, please consult them directly for minimum order details.

Q:
How can I get a pricelist and speak to a tortilla expert?
A:

Please drop us a line at [email protected] or give us a call on 1300 556 084.  We look forward to hearing from you!